Our Mission to Make Kids Feel Comfortable and Confident
We believe every outfit should be as joyful, playful, and unique as the pets who wear it.
Driven by Love
Founded by a team of pet parents, pet lovers, and designers, we set out to create a place where pet parents can find high-quality products.
Designed for Fun and Safety
From cozy basics to whimsical designs and adventure-ready outfits, we carefully design each piece to feel the fun of being a pet parent.
Sustainable & Friendly
We source only the comfortable , most durable fabrics and ensure every piece is crafted with attention to detail, so it can stand up to even the busiest little explorers.
Your Pet Deserve The Best
Our story started with a simple dream: to create a space where parents could find clothes that pets love to wear and are built to withstand all their adventures.
Years
Stores
Countries
Social Responsibility & Code of Ethics
We believe any product shouldn’t cost the earth, so we’ve set ourselves a challenge to reduce the environmental impact of our processes, logistics and production.
dollupet is committed to making improvements and taking initiatives to advocate socially responsible business.
We want to be a part of the new ‘normal’ within the industry, be accountable and encourage our customers to shop with awareness. We want to contribute to the global movement that is closing the loop on sustainable products .
We recognise this is an ambitious venture, so we’ve set ourselves challenges that start with small (but important!) cumulative actions and focuses on long-term goals.
Thank you for supporting us on our journey.
dollupet
Frequently Asked Questions
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs, or duties fees?
No, the price you see is the price you pay – you won’t be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 72 hours.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. If you do not receive the email, you can also contact us at dollupet@dollupet.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please get in touch with us at dollupet@dollupet.com
Can I change my shipping address?
You can change your shipping address before the item is shipped by contacting us, but once it moves to the shipping process, it cannot be changed.
Can I remove an item from my order?
Yes, you can remove an item from your order and get a refund easily before the items were shipped. To do that, please contact us via email:dollupet@dollupet.com
Once they were shipped, you have to wait for them to arrive and then ship it back to our return warehouse address and ask for a refund.
Where can I track my order?
You can track your order by clicking the Order Status in our menu or send us an inquiry at email support.
Just simply enter the order number you were provided when you completed the checkout (check your order confirmation email) and the e-mail address you used to place your order.
We use multiple tracking systems to monitor orders and we can give you additional information.
Please wait the full shipping time frame (check the first paragraph) for your whole order to be delivered.
NOTE: All packages you ordered may not be delivered at the same time.
My item broke; can I get a new one?
If your item was broken, which does not happen often, and you cannot repair it yourself, you have to contact us via dollupet@dollupet.com and provide an accurate photo showing the broken item.
We will then give you instructions on whether to ship the item back or if you’ll receive a partial refund.
Lost or Stolen Packages
If the package shows delivered to your address but is missing you must report the loss to us within 3 weeks of placing your order.
Once you have reported your lost package, we will launch an inquiry with our carrier about the lost package and attempt to have it recovered.
If the carrier declares the package to be a complete loss, we will reship your order to you at no charge if stock is available.
NOTE: We are not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer. In this case, they will never arrive to the destination, because the carrier cannot identify the address.